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Preliminary Information Form

PRELIMINARY INFORMATION FORM

ARTICLE 1 - DEFINITIONS
WEBSITE: The platform through which the SELLER sells its Products and Services to the Consumer via the internet, and is represented as Ma Mulier in this agreement.
SELLER: The legal entity whose details are included in section 6 of this Preliminary Information Form.
PRODUCT(S): Includes all goods and services sold to CONSUMERS on the WEBSITE.
CONSUMER: Refers to individuals who order PRODUCTS through the WEBSITE.
AGREEMENT: This agreement contains the terms and obligations of the sales transaction between the SELLER and the CONSUMER via the WEBSITE.
PRE-ORDER: Pre-orders are sales transactions where products offered for sale by the SELLER are shipped starting from the estimated stock arrival date specified on the product page.
Seller Contact Information:
Address: Hürriyet Mh. Dr. Cemil Bengü Cd. Akçaağaç Sk. No:3 Kağıthane/ISTANBUL
Complaints Hotline: +90 530 022 5083
Complaints Email Address: info@mamulier.com
Mersis No: 062708787260001
The subject of this Preliminary Information Form is to inform the Consumer, in accordance with the provisions of Law No. 6502 on Consumer Protection and Regulation No. 29188 on Distance Contracts, about the sale and delivery of goods and services sold through the website https://www.mamulier.com/ ("Website"), the specifications and sales prices of which are determined below. This form also aims to inform the Consumer that shipment of products they wish to purchase via pre-order will begin as of the estimated stock entry date indicated on the product page.


ARTICLE 2 - GENERAL PROVISIONS
2.1. If the Consumer approves the contract, the price and costs of the Product(s) ordered, as stated on this page, will be collected from the Consumer via the payment method chosen. The Consumer can pay for the products included in the order using a credit or debit card.
2.2. The basic characteristics of the Product(s) are included on the SELLER's website, in this Preliminary Information Form, in the Distance Sales Agreement, and, if the product is subject to pre-order sale, in the Pre-Order Product Sales Agreement.
2.3. If you notice any errors in your information after completing your order and/or payment, you can contact our Customer Service at +90 530 022 5083 or info@mamulier.com.
2.4. The Seller's website, https://www.mamulier.com/, does not offer services outside of Turkey. Furthermore, if the contracted shipping company does not have a branch near the desired delivery address, the Consumer must pick up the Product from another nearby branch, as indicated by the Seller.


ARTICLE 3 - RIGHT OF WITHDRAWAL
3.1. The Consumer has the right to withdraw from the Contract within 30 (thirty) days from the date of receipt of the Product, without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal during the period until the delivery of the goods.
3.2. The withdrawal period begins on the day the contract is concluded for contracts relating to the provision of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods. In determining the withdrawal period;
a) In the case of goods that are the subject of a single order but delivered separately, on the day the consumer or a third party designated by the consumer receives the last item,
b) In the case of goods consisting of multiple parts, on the day the consumer or a third party designated by the consumer receives the last part,
c) In contracts where the goods are delivered regularly over a specified period, the date on which the consumer or a third party designated by the consumer receives the first item shall be taken as the basis.
3.3. The consumer must return the product within 5 (five) days from the date of exercising their right of withdrawal, depending on their preferred method. The product must be returned in a single package, complete and undamaged, along with its invoice, original box, packaging, any standard accessories, and any other products given as gifts with the product. The consumer is not responsible for any changes or damage that occur if the product is used in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. Accordingly, if any changes or damage occur due to improper use of the product according to its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the consumer may lose their right of withdrawal.
3.6. Within 14 (fourteen) days of the Consumer exercising their right of withdrawal, payments made by the Consumer for the relevant Product will be refunded to the Consumer in a manner consistent with the payment method used during the purchase, without incurring any costs or obligations for the Consumer. For transactions made by credit card, the refund to the Consumer's account will occur after the Seller completes the refund process at the bank and the relevant bank has finished its refund processing procedures.
3.7. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount received under the campaign will be cancelled.


ARTICLE 4 – NOTICE OF WITHDRAWAL
Cancellation notices can be sent to the Seller via the following method:
• The consumer can notify the seller of their cancellation by filling out the sample cancellation form in Annex 1 and sending it via email to our email address info@mamulier.com or by post to our address Hürriyet Mh. Dr. Cemil Bengü Cd. Akçaağaç Sk. No:3 Kağıthane/İSTANBUL.


ARTICLE 5 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
5.1. According to the legislation, the Consumer does not have the right to withdraw from the contract in the following cases:
• Contracts for goods or services whose price is subject to fluctuations in financial markets and is beyond the Seller's control (e.g., jewelry, gold and silver products);
• In contracts for the delivery of goods prepared according to the buyer's requests or explicitly in line with their personal needs, which by their nature are unsuitable for return and are susceptible to rapid deterioration or have a risk of exceeding their expiration date;
• In contracts relating to the delivery of goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery, and whose return is not suitable for health and hygiene reasons;
• In contracts relating to goods that, after delivery, are mixed with other products and are by their nature impossible to separate;
• In contracts relating to books, audio or video recordings, software programs, and computer consumables presented in a physical medium, provided that the protective elements such as packaging, tape, seal, or wrapping have been opened by the buyer;
• In contracts relating to the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement;
• In contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities or recreation, which are to be performed on a specific date or during a specific period;
• In contracts relating to the provision of betting and lottery services;
• In contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period; and
• Contracts relating to services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer (such as coupons).
• Goods or services that are excluded from the scope of the Regulation on Distance Contracts
The right of withdrawal cannot be exercised for food, beverages, or other daily consumer goods delivered to the Buyer's residence via the Seller's regular deliveries, or for services in sectors such as travel, accommodation, restaurants, and entertainment.
• In cases where the right of withdrawal is exercised for all or part of the ordered products (and if applicable, for products the Consumer has benefited from), if the purchase amount falls below the minimum amount required for the SELLER's free shipping (delivery) campaign, the entire unpaid delivery/shipping fee under the campaign will be deducted from the amount to be refunded to the Consumer. If the Consumer has already paid the delivery/shipping fee, the entire amount will be refunded to the Consumer.
• Any other products given as gifts with the product must also be returned in a single package, complete and undamaged. The consumer is not responsible for any changes or damage that occur if the product is used in accordance with its operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if any changes or damage occur due to the product not being used in accordance with its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the consumer may lose their right to withdraw.

• The SELLER may reject the return request if perfume, makeup stains, washing signs, peeling, deformation, blemishes, etc. are found on the product.

• Return shipping costs are the responsibility of the BUYER.


• Cash-on-delivery shipments are not accepted.

• The right of withdrawal cannot be exercised for products that the BUYER has had custom-made to their size, or for which alterations have been requested, such as shortening the length.

• Due to stock availability, exact replacements are not guaranteed for limited edition and special collection items.


5.2. The following are the current rules and conditions applicable to both the SELLER and the CONSUMER regarding transaction security, data protection, confidentiality, processing and use, and commercial electronic communications on the WEBSITE. The CONSUMER may contact the SELLER at any time through the specified communication channels to inquire about these matters.
5.3. The SELLER is a member of the Istanbul Chamber of Commerce (ITO). You can find ITO's professional code of conduct on their website at: (www.ito.org.tr, Telephone: 444 0 486).
5.4. After the Consumer approves and accepts the Agreement by confirming the above/below-mentioned information on the WEBSITE, all agreements will be sent to the e-mail address specified by the Consumer along with the order confirmation; the Consumer can save and store them on their device and access them at any time, and they will also be kept in the SELLER's systems for a maximum period of three years, in accordance with relevant laws.


ARTICLE 6 – INFORMATION BELONGING TO THE SELLER AND THE CONSUMER
SALES PERSON: ***
Title: ***
Address: ***
Telephone: ***
Bank Account: ***

CONSUMER:
Name, Surname/Title: ***
Address: ***
Telephone: ***
Email: ***

ARTICLE 7 - PRODUCT, PRICE, PAYMENT AND DELIVERY CONDITIONS SUBJECT TO ORDER/CONTRACT
7.1. The type and kind of products, quantity, brand/model, unit price(s), sales price, payment (collection) information, and delivery information, including the delivery location specified by the Consumer, are as stated below. If the contracted shipping company (DHL Cargo) does not have a branch near the requested delivery address, the product must be picked up from another nearby branch as indicated. (The Consumer will be informed about this matter via email, SMS, or telephone). Other delivery rules are stated below.

PRODUCT:

UNIT PRICE:

PIECE:

TOTAL:

Order processing and shipping fees


TOTAL PAYMENT

DELIVERY INFORMATION:
Name, Surname/Title:
Address:
Telephone:
Email:

BILLING INFORMATION:
Name, Surname/Title:
Address:
Telephone:
Email:

7.2. The ordered product will be delivered to the Consumer/third party/organization at the address provided above, in accordance with the principles stated below, provided that the legal 30-day period is not exceeded. The Consumer acknowledges that they have been informed through this form that, for products sold via pre-order, this period will begin from the estimated stock entry date stated on the product page.

7.2.1 In case of delays due to production, supply or stock problems, the BUYER will be informed and an extension will be granted with their written consent.

7.2.2 The seller is not responsible for delays caused by shipping companies.

7.3. The SELLER ships and delivers the Products via its contracted shipping company. If this shipping company does not have a branch in the Consumer's location, the Consumer must pick up the Product from another nearby branch of the shipping company, as notified by the SELLER.
7.4. Except for products subject to pre-order sales; Products in stock are planned to be delivered to the cargo company within an average of seven (7) business days from the order date. These periods are communicated to the Consumer during the shopping cart stage and are also stated in the informative email sent after the order is completed. If these estimated periods are extended, the Consumer will be informed separately by the SELLER.
7.5. In general, and unless explicitly stated otherwise, delivery costs (shipping fees, etc.) are the responsibility of the Consumer. The minimum delivery fee for our contracted shipping company is 145 TL, and the SELLER may choose not to pass on all or part of these delivery costs to the Consumer, depending on the campaigns it is running at the time of sale and whose terms are announced on the WEBSITE.
7.6. If the Consumer is not present at their address during delivery of the products, and the persons at the address refuse delivery, the SELLER shall be deemed to have fulfilled its obligation in this regard. If there is no one at the address to receive the delivery, it is the Consumer's responsibility to contact the shipping company to track and secure the shipment of the products. If the product is to be delivered to a person/entity other than the Consumer, the SELLER cannot be held responsible if that person/entity is not present at their address or refuses delivery. In these cases, any damages resulting from the Consumer's delayed receipt of the product, as well as expenses incurred due to the product waiting at the shipping company and/or the return of the shipment to the SELLER, shall be borne by the Consumer.
7.7. The Consumer must have paid the full sales price, including all costs, before receiving the Product. In cash sales, if the Product price is not fully paid to the SELLER before delivery, or in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product. If, for any reason, the Consumer fails to pay the price of the goods or services, or if the payment made is cancelled in the bank records, the SELLER shall be deemed to be relieved of its obligation to deliver the goods or services.
7.8. If, for any reason after product delivery, the Bank/financial institution to which the credit card used for the transaction belongs fails to pay the product price to the SELLER or requests a refund of the amount paid, the product must be returned to the SELLER by the Consumer within a maximum of 7 business days. If the non-payment of the product price is due to an unjustified instruction or objection by the Consumer to the Bank, or due to a fault or negligence on the part of the Consumer, the shipping costs will be borne by the Consumer. The SELLER reserves all contractual and legal rights, including the right to pursue the product price claim, without accepting the return.

7.8.1 Commission fees, installment differences, and transaction fees applied by the bank are the responsibility of the BUYER.

7.8.2. In case of obvious price errors resulting from a system error, the SELLER may cancel the order.


7.9. In cases where the Consumer pays the purchase price using credit cards, installment cards, etc., issued by banks (including financial institutions), all facilities provided by these cards are credit and/or installment payment options directly provided by the issuing institution; Product sales made within this framework, where the SELLER collects the price in full or in installments, are not considered credit or installment sales for the parties to this Agreement, but rather cash sales. The SELLER's legal rights in cases legally considered installment sales (including the right to terminate the contract and/or demand payment of the entire remaining debt with default interest in case of non-payment of installments) are existing and reserved within the framework of the relevant legislation. In case of default by the Consumer, default interest will be applied at a monthly rate as stipulated by the applicable laws.
7.10. For products subject to pre-order sales, delivery to the Consumer is considered to be within 30 days from the estimated stock arrival date stated on the product page, and for standard distance sales, within 30 days from the order confirmation date. If delivery cannot be made within the legally mandated maximum period of 30 days due to extraordinary circumstances outside of normal sales/delivery conditions (such as adverse weather conditions, heavy traffic, earthquakes, floods, or fires), the SELLER will inform the Consumer via their available contact information. In this case, the Consumer may cancel the order, order a similar product, or wait until the extraordinary circumstances are resolved.
7.11. If the SELLER realizes that it cannot supply the Product subject to the Contract, it may supply another product/service of equal quality and price by informing the Consumer clearly and through one of the same means within three (3) days from the date it learns of this situation and obtaining their verbal/written approval, and shall be deemed to have fulfilled its Contractual obligation in this way. The Consumer is free in every respect to give or withhold such approval, and in cases where approval is not given, the contractual and legal provisions regarding order cancellation (Contract termination) shall apply.

ARTICLE 8 - RULES REGARDING SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
 8.1. The following privacy rules, policies, and terms and conditions, which are currently in effect, apply to the protection, confidentiality, processing, use of information, communications, and other matters on the WEBSITE.
8.2. The necessary security measures for the information and transactions entered by the Consumer on the WEBSITE have been taken by the SELLER within its own system infrastructure, in accordance with the nature of the information and transaction and the current technical capabilities. However, since this information is entered from the Consumer's device, the responsibility for taking necessary precautions to protect this information and prevent unauthorized access, including those related to viruses and similar harmful applications, rests with the Consumer.
8.3. In addition to and as confirmation of the consumer's other consents and approvals regarding personal data and commercial electronic communications, the information obtained by the SELLER during the consumer's membership and purchases on the WEBSITE may be recorded, stored in printed/magnetic archives, updated when deemed necessary, shared, transferred, used, and processed in other ways by the SELLER, its affiliated companies, partners, successors, and/or third parties/organizations they may designate, for the purpose of providing various products/services and for all kinds of information, communication, advertising-promotion, sales, marketing, store card, credit card, and membership applications, as well as electronic and other commercial-social communications, indefinitely or for a period they deem appropriate. This data may also be transmitted to the relevant authorities and courts when required by law. The consumer has consented to and authorized the use, sharing, and processing of their existing and new personal and non-personal information within the scope described above, in accordance with the legislation on the protection of personal data and electronic commerce legislation, and to receive non-commercial and non-commercial electronic communications and other communications.
8.4. The Consumer may stop the use and processing of data and/or communications at any time by contacting the SELLER through the specified communication channels, or by exercising their right to refuse in the electronic communications sent to them. According to the Consumer's explicit notification in this regard, the processing of personal data and/or communications to them will be stopped within the maximum legal period; furthermore, if desired, information other than that which must be legally retained and/or is possible to retain will be deleted from the data recording system or anonymized in a way that prevents identification. The Consumer may at any time contact the SELLER and obtain information regarding the processing of their personal data, the persons to whom it is transferred, correction of incomplete or incorrect data, notification of corrected information to relevant third parties, deletion or destruction of data, objection to a result arising against them through analysis by automated systems, and compensation for damages incurred due to unlawful processing of data. Applications and requests regarding these matters will be fulfilled within the maximum legal periods, or may be rejected with a legal justification explained to the Consumer.
8.5. All intellectual and industrial property rights and ownership rights regarding all information and content on the WEBSITE, and their arrangement, revision, and partial/complete use, belong to the SELLER, except for those belonging to other third parties according to the SELLER's agreement.
8.6. The SELLER reserves the right to make any changes it deems necessary regarding the above-mentioned matters without prejudice to the Consumer's rights under the relevant legislation; these changes shall be effective from the moment they are announced by the SELLER on the WEBSITE or through other appropriate methods.
8.7. Other websites accessed through this WEBSITE are subject to their own privacy and security policies and terms of use.

ARTICLE 9 - OTHER PROVISIONS
9.1. In case of order cancellations and contract terminations, including those in accordance with the contract and law, if the product price has been collected, the product price will be refunded to the Consumer within a maximum of 14 days, using a method appropriate to the payment method used. For example, in credit card payments, the refund process is also carried out by returning the amount to the Consumer's credit card, and the product amount is returned to the relevant bank within the same period after the order is canceled by the Consumer; since the reflection of this amount in the Consumer's account after the refund process is carried out by the SELLER is entirely related to the bank's processing time, possible delays due to reasons beyond this initiative may occur. (Banks generally take up to three weeks to reflect the refund in the Consumer's account).
9.2. The Consumer may submit requests and complaints regarding the Product and sales to the SELLER verbally or in writing through the communication channels specified above. The SELLER is obligated to address the Consumer's justified requests, complaints, and all other applications. If a solution cannot be reached in this way, the Consumer may, if they wish, apply to the Provincial and District Consumer Arbitration Boards in their or the SELLER's place of residence (domicile), within the monetary limits determined and announced annually by the Ministry of Trade, and in cases exceeding these limits, to the Consumer Courts.
9.3. The consumer is hereby informed, through these Preliminary Information notices which, upon consent, form an integral part of the Distance Sales Agreement, about all aspects of the Product(s) subject to sale, including their essential features and characteristics, sales price, payment method, delivery procedures, right of withdrawal, personal information, electronic communication, and reward points.
9.4. All statements and information in this Order-Contract Preliminary Information are valid from the moment the Consumer approves them with the SELLER and, if accepted, shall be binding between the SELLER and the Consumer together with the Distance Sales Contract.

ARTICLE 10 – PAYMENT OBLIGATION AND RIGHT OF WITHDRAWAL WARNING
10.1. If the Consumer approves this Preliminary Information Form and Distance Sales Agreement, the price and costs of the Product(s) ordered will be collected from the Consumer via the payment method chosen. The basic characteristics and total price of the product are as follows:
PRODUCT:

UNIT PRICE:

PIECE:

TOTAL:

Order processing and shipping fees
TOTAL PAYMENT

10.2. Consumers can pay for the products included in their order using a credit card or debit card:
10.3. The Consumer has the right to withdraw from the Contract within 30 (thirty) days from the date of receipt of the Product, without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal during the period until the delivery of the goods.
10.4. The withdrawal period begins on the day the contract is concluded for contracts relating to the provision of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods. In determining the withdrawal period;
d) In the case of goods that are the subject of a single order but delivered separately, on the day the consumer or a third party designated by the consumer receives the last item,
e) In the case of goods consisting of multiple parts, the day the consumer or a third party designated by the consumer receives the last part,
f) In contracts where the goods are delivered regularly over a specified period, the date on which the consumer or a third party designated by the consumer receives the first item shall be taken as the basis.
10.5. To exercise their right of withdrawal, the consumer may (i) contact customer service via the phone number provided in the Seller Contact Information section of this information form and follow the instructions provided, or (ii) make a clear statement of withdrawal by filling out the sample withdrawal form in Appendix 1 and sending it via our email address, contact address or phone number.

10.6. The consumer must return the product within 5 (five) days from the date of exercising their right of withdrawal, depending on their preferred method. The product must be returned in a single package including the invoice, the product's box, packaging, any standard accessories, and any other products given as gifts, all complete and undamaged. The consumer is not responsible for any changes or damage that occur if the product is used in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. Accordingly, if any changes or damage occur due to improper use of the product according to its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the consumer may lose their right of withdrawal.
10.8. Within 14 (fourteen) days of the Consumer exercising their right of withdrawal, payments made by the Consumer for the relevant Product will be refunded to the Consumer in a manner consistent with the payment method used during the purchase, without any cost or obligation to the Consumer. For transactions made by credit card, the refund to the Consumer's account will be made after the Seller completes the refund process at the bank.
10.9. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount received under the campaign will be cancelled.
10.10. Cancellation notices can be sent to the Seller via the following method;
• The consumer can notify the seller of their cancellation by filling out the sample cancellation form in Annex 1 and sending it via email to our email address info@mamulier.com or by post to our address Hürriyet Mh. Dr. Cemil Bengü Cd. Akçaağaç Sk. No:3 Kağıthane/İSTANBUL.
10.11. Cases Where the Right of Withdrawal Cannot Be Exercised
According to the legislation, the consumer does not have the right to withdraw from the contract in the following cases:
• Contracts for goods or services whose price is subject to fluctuations in financial markets and is beyond the Seller's control (e.g., jewelry, gold and silver products);
• In contracts for the delivery of goods prepared according to the buyer's requests or explicitly in line with their personal needs, which by their nature are unsuitable for return and are susceptible to rapid deterioration or have a risk of exceeding their expiration date;
• In contracts relating to the delivery of goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery, and whose return is not suitable for health and hygiene reasons;
• In contracts relating to goods that, after delivery, are mixed with other products and are by their nature impossible to separate;
• In contracts relating to books, audio or video recordings, software programs, and computer consumables presented in a physical medium, provided that the protective elements such as packaging, tape, seal, or wrapping have been opened by the buyer;
• In contracts relating to the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement;
• In contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities or recreation, which are to be performed on a specific date or during a specific period;
• In contracts relating to the provision of betting and lottery services;
• In contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period; and
• Contracts relating to services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer (such as coupons).
• Goods or services that are excluded from the scope of the Regulation on Distance Contracts
The right of withdrawal cannot be exercised for food, beverages, or other daily consumer goods delivered to the Buyer's residence via the Seller's regular deliveries, or for services in sectors such as travel, accommodation, restaurants, and entertainment.
• In cases where the right of withdrawal is exercised for all or part of the ordered products (and if applicable, for products the Consumer has benefited from), if the purchase amount falls below the minimum amount required for the SELLER's free shipping (delivery) campaign, the entire unpaid delivery/shipping fee under the campaign will be deducted from the amount to be refunded to the Consumer. If the Consumer has already paid the delivery/shipping fee, the entire amount will be refunded to the Consumer.
• Any other products given as gifts with the product must also be returned in a single package, complete and undamaged. The consumer is not responsible for any changes or damage that occur if the product is used in accordance with its operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if any changes or damage occur due to the product not being used in accordance with its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the consumer may lose their right to withdraw.

• Customs duties, taxes, and import charges are the responsibility of the BUYER.

• The SELLER has no responsibility for intervening in the customs process.


• In case of shipments rejected in the importing country, the round-trip shipping costs are the responsibility of the BUYER.

• Any decrease in value resulting from the BUYER's use of the product will be offset by the SELLER.

• The Istanbul Central Courts have jurisdiction in disputes.


APPENDIX-1: CANCELLATION FORM (This form should only be completed and sent if you wish to exercise your right to withdraw from the contract.) To:
Title:
Address:
Complaint Email Address:
Complaint Hotline:
I hereby declare that I am exercising my right to withdraw from this contract for the sale of the following goods or the provision of the following services.
- Order date or delivery date:
- Goods or services subject to the right of withdrawal:
- The price of the goods or services subject to the right of withdrawal:
- Consumer's first and last name:
- Consumer's address:
- Consumer's signature:
- History: